Terms and conditions

These terms and conditions apply to sales to private consumers. Different terms apply to sales to companies and are available on request from Lexton Links ApS.

General information

This webshop and website are operated by Lexton Links ApS, CVR no. 39415534, Kildemosevej 11B, 5000 Odense C, Denmark. Telephone +45 23 46 55 84, e-mail info@lextonlinks.com.

All prices are shown in euro and include Danish VAT at 25%. Goods are dispatched from Denmark.

Payment

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Diners / Discover
  • Dankort
  • MobilePay
  • Bank transfer

Payment cards we accept

Reservation of the amount

If you pay with an international payment card, the amount is reserved immediately. It stays reserved on your card or account until we debit it when the item is dispatched, or until the funds are released under an agreement with your card issuer.

The amount is only debited when the item is dispatched. Your card issuer can tell you more about the rules for your specific card. We do not charge card fees. With a bank transfer you are not covered by the chargeback scheme.

Shipping

We ship from Denmark to all EU countries. Parcels are carried by DSV and delivered by GLS or a local partner. Delivery can be to a parcel shop, to a company address or to your private address.

Delivery to a parcel shop is free on orders of EUR 60 or more to Finland, Germany, the Netherlands and Sweden. Delivery to a private or company address is free on orders of EUR 150 or more.

Below those amounts, and for every other destination, the shipping price and any free-delivery threshold depend on the country and the delivery method chosen. Both are shown in the shopping basket and again at check-out before you pay.

Delivery normally takes 2 to 5 business days depending on the destination, and 1 to 3 business days within Denmark.

Free delivery does not apply to B2B dealers.

Exchanges

If you want to exchange an item for a different size, the following conditions apply.

Orders of EUR 60 or more

On an order of EUR 60 or more we cover the return shipping for one exchange. Write to us at info@lextonlinks.com with your order number, the item and the size you would like instead. We send a free return label together with the replacement order, and refund the returned item as soon as we receive it.

Orders under EUR 60

On an order under EUR 60 we do not cover return shipping for an exchange. You are welcome to return the item at your own expense and place a new order for the size you want.

General conditions for exchanges

One free exchange per order. An exchange is the same item in a different size; if you want a different product, please return the original and place a new order. Items bought on sale or from the outlet are not covered by the free exchange, but can still be returned under your right of withdrawal below.

Items sent for exchange must be returned unused, with all original labels and in the original packaging. Once we have received the item we handle the exchange and any refund as quickly as possible.

Right of withdrawal

As a consumer you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you received your item. If you ordered several different items in one order and they are delivered separately, the deadline runs from the day you receive the last item.

Withdraw from contract here
Fill in the withdrawal form with your name, order number and the items concerned. We send a receipt straight away to the e-mail address you gave us. The form is available throughout the withdrawal period.

What withdrawing means

Withdrawing means stepping out of the purchase again. You do not have to give a reason and we may not ask for one. The sequence is:

  1. You tell us within 14 days of receiving the goods, using the withdrawal function above or by e-mail to info@lextonlinks.com. It is the message that has to be sent within the deadline, not the parcel.
  2. You then have 14 days to send the goods back. You pay the return shipping.
  3. We refund the purchase price plus the delivery cost you paid to receive the goods, no later than 14 days after your message.

Withdrawing is not the same as an exchange, where you get the same item in a different size, and not the same as a complaint, which concerns a fault in the goods. Both are described separately in these terms.

You cannot cancel a purchase by refusing to accept the parcel without also telling us.

Cancelling part of an order

If you bought several items from us, you may return one or more of them even though they were bought in one order. Please note that the cost of the original delivery is not refunded when you cancel only part of an order.

Extended right of withdrawal on Christmas gifts

Orders delivered between 15 November and 23 December can be cancelled until 15 January.

Returns

Once you have told us that you want to cancel your purchase, you have 14 days to send the item back. You pay for the return shipping and you carry the risk if the parcel is damaged in transit. This applies whether you return the whole order or part of it.

The condition of the item when you return it

If the item has lost value because you handled it in a way beyond what was necessary to establish its nature, characteristics and function, you will only be refunded part of the purchase amount. How much depends on the item’s commercial value, and in some cases it may mean you are only refunded the shipping cost.

We recommend returning the item in its original packaging. A missing original packaging may reduce the value of the item.

Refund of the purchase amount

If you cancel your purchase you will be refunded. If the item has lost value we deduct the amount you are liable for.

We refund all payments received from you, including the cost of the original delivery, no later than 14 days from the day we receive notice that you wish to withdraw. If you chose a more expensive delivery method than our cheapest standard option, the difference is not refunded. You pay the return shipping.

We refund using the same payment method you used for the purchase unless we have agreed otherwise. We may withhold the refund until we have received the item, unless you send us proof that you have returned it.

Return address

Lexton Links ApS, Kildemosevej 11B, 5000 Odense C, Denmark. We can only accept parcels sent directly to this address.

Carriers for returns

We recommend returning items with GLS, PostNord or a comparable carrier that can deliver to our return address. Please keep the proof of postage.

Return and withdrawal form

Withdraw from your purchase using the withdrawal form. If you would rather send it in writing, the standard form can be downloaded here: Download cancellation form (PDF)

Right of complaint

When you shop with us as a consumer, Danish sale of goods law applies. That means you have a 24-month right of complaint.

If your complaint is justified you can have the item repaired or exchanged, receive a refund or a reduction in the price, depending on the situation. You must complain within a reasonable time after discovering the fault; a complaint made within two months of discovering it is always timely.

If the complaint is justified we refund your reasonable shipping costs. Always return the item in proper packaging and keep the proof of postage so we can reimburse you.

Send the item to

Lexton Links ApS, Kildemosevej 11B, 5000 Odense C, Denmark. We can only accept parcels sent directly to this address. Please enclose a detailed description of the problem.

If you buy as a business, we reserve the right to remedy the fault, for example by repair, rather than exchange the item.

Complaints procedure

If you want to complain about your purchase, please contact our customer service at info@lextonlinks.com.

If we cannot find a solution, you can take the complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark through the Danish complaint portal. A fee applies and the goods must fall within the board’s value limits, which are stated on their site.

If you live in an EU country other than Denmark, you can also use the European Commission’s online dispute resolution platform at http://ec.europa.eu/odr.

Privacy policy

We need the following information when you shop with us: name, address, telephone number and e-mail address.

We record and pass on the personal information necessary to deliver your order. It is registered with Lexton Links ApS and kept for five years, after which it is deleted. We also work with a number of other companies that store and process data. They process information only on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that give your information adequate protection. The data controller at www.lextonlinks.com is director Thomas Hauge.

You have the right to be told what information we process about you. If you believe it is inaccurate, you have the right to have it corrected. In some cases we are obliged to delete your personal data if you ask us to, for example when the data is no longer necessary for the purpose it was collected for. You can also contact us if you believe your personal data is being processed unlawfully. Write to us at info@lextonlinks.com.